Beyond Blocking: How Modern Remote Tools Offer Stronger Protections Than Traditional 141 Blocking

Many of us hold a sentimental attachment to tools like 141. This comfort comes from years of trust and perceived effectiveness. However, the digital age is pushing us to look beyond and explore new technologies that provide more comprehensive protections and better fit current needs. It’s natural to hesitate in the face of change, but is sticking with what we’ve always known really the best way forward? This article explores how modern remote service delivery tools not only enhance safeguarding and privacy but also enrich the service experience in ways old methods can't match.

Imagine having a digital ledger that records every interaction accurately. Call recordings give you just that, creating a reliable reference that boosts transparency, aids conflict resolution, and ensures service standards are met consistently—moving from 'he said, she said' to 'let's review what happened'.

Modern tools aren't just sitting back, waiting for things to happen. They're the proactive sidekick you never knew you needed. With capabilities like monitoring for distress signals in a conversation or sniffing out harmful keywords, this real-time safeguarding is like having a superhero on your team, ready to swoop in and address issues before they escalate. It’s a game-changer in protection, ensuring not just privacy, but actively contributing to the safety and well-being of your service users and volunteers.

What if a service user hasn't answered a call or interacted with your service for a while? Activity logs serve as the observant eyes of your charity, tracking interaction patterns and noticing when something seems off—like a user not engaging for an extended period. This enables your team to act swiftly, to proactively check in on individuals, ensuring everyone feels included and cared for. It's a proactive way to maintain safety and deepen the bonds of trust within your community.

It's clear that as the world evolves, so too must our approaches to safeguarding and service delivery. Traditional methods like 141 blocking have served us well, but the digital era demands solutions that can keep pace with its complexities and challenges. Remove service delivery tools not only tighten security but also enrich interactions, ensuring that every service user and volunteer is not only protected but also actively supported.

Get in touch with Togetherly to discover how our sophisticated remote delivery platform can open new doors to safe interactions, and service user engagement. Let’s make every interaction a safe and empowering experience together!

Sign up to our free weekly newsletter where we’ll keep you informed of best practice, tips and insights to help you deliver your services digitally.