Obligations
Whether you are starting a new telephone befriending service or reviewing an existing service it is important to regularly assess the risk to all parties involved.
While the risks in delivering a remote service are likely to be different to those of a service delivered in-person, a charity’s obligation to assess and manage them is exactly the same.
This can seem daunting at first, but in reality you can use the same risk assessment process you would use for any other service, but with these additional considerations: