Unlocking Potential: Why Underestimating Your Service Users’ Tech Skills is a Missed Opportunity

Have you ever assumed that a task is too complex for someone, only to be pleasantly surprised when they manage it with ease? This common occurrence in our personal lives also applies in the world of charities, particularly regarding the adoption of technology by service users.

In this digital age, the assumption that service users, particularly those from older generations, are not tech-savvy enough for remote service delivery is widespread among charities. By underestimating the technological abilities of service users, charities might be missing out on the vast potential of digital engagement.

Let’s face it - we’ve all fallen for the myth that tech is the young folk's game. But, surprise, surprise, that's not always the case. Most service users are more tech-savvy than we give them credit for. This concern often stems from a lack of exposure rather than a lack of ability. Many service users, irrespective of age or background, interact with technology daily, be it through smartphones, ATMs, or even the humble television remote.

Charities often worry that introducing remote services will alienate users. However, the reality is that most people are more adaptable than we first think. If a person can answer a phone call, they possess the basic skills required to join a remote session. The process can be as simple as clicking a link or pressing a button. And guess what? Once they do, they open up a whole new world of possibilities – and so do you.

Introducing service users to remote sessions not only broadens their accessibility but also plays a pivotal role in increasing their confidence. Imagine the pride they feel when they join their first remote session without a hitch. It's not just about joining a call, it’s about mastering a new skill and feeling more connected and empowered.

In conclusion, the notion that service users are technologically inept is a misconception that not only underestimates their potential but also limits the impact of charities. Embracing remote services, like those offered by Together.ly, can lead to a more inclusive, efficient, and effective operational model.

Together.ly is here to help. Contact us to explore how our user-friendly remote service delivery platform can transform your charity's approach to remote service delivery.

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