Together.ly Fuels Day One's Mission to Strengthen Peer Support for Trauma Survivors

Before collaborating with Together.ly, Day One faced significant challenges within their peer support service. They relied on basic volunteer phones provided by the charity to connect individuals experiencing major trauma, which proved increasingly cumbersome as demand grew. Many service users had catastrophic injuries, making mobility challenging and rendering face-to-face meetings unrealistic.

The reliance on these outdated devices led to delays in support, with issues like lost phones, poor connectivity, and the need for volunteers to report call activities through forms creating additional barriers. As a result, these complications hindered both the delivery of support and the growth potential of Day One’s services.

The first significant outcome from implementing Together.ly was the elimination of cumbersome phone systems. Volunteers no longer had to rely on outdated devices; instead, they could connect with service users using their personal phones at no additional cost. This not only made the process more convenient but also allowed for better communication and connection, creating a more comfortable environment for both volunteers and those seeking support. The anonymity provided by the platform, which hid phone numbers, also established crucial boundaries, enhancing the safety and security of interactions.

Day One also gained a better understanding of the quality of support being offered. Thanks to Together.ly's reporting features, they could easily monitor call lengths and interactions. With an average call length of around 35 minutes, they could see that volunteers were having meaningful conversations, which is essential in helping someone recover from trauma. This data also strengthened their case when applying for funding, allowing them to show the impact of their work.

Another key outcome was the improved level of support for volunteers. Together.ly allowed for better monitoring and reporting of interactions without relying solely on volunteers to report their activities. This gave staff insight into the support being provided and allowed them to intervene when necessary, creating a safety net for both volunteers and service users. The sense of being backed by the organisation helped to alleviate any concerns volunteers had about their performance, thereby enhancing their confidence and satisfaction in their roles.

Perhaps unexpectedly, Together.ly has also opened doors to new service offerings such as video calling. Initially unplanned, the introduction of video support brings a new level of connectivity that many service users may find beneficial. In a realm where reconnection is vital, the visual element can significantly enhance feelings of support and community, bridging gaps that telephone communication alone could not fulfil. This unexpected yet valuable addition showcases Together.ly's adaptability and commitment to fulfilling the evolving needs of organisations like Day One Trauma Support.

The partnership between Day One Trauma Support and Together.ly serves as a powerful example of how technology can transform the landscape of care and compassion. By streamlining communication, providing invaluable insights, and empowering volunteers, Together.ly has equipped Day One Trauma Support to respond to the evolving needs of those they serve.

As they move forward with renewed energy and confidence, Day One Trauma Support is not just enhancing its services but also building a vibrant community anchored in connection and support. Their journey is a testament to the resilience of the human spirit and the profound impact of compassionate outreach.