Epilepsy Action's Journey with Together.ly

Epilepsy Action, was facing significant challenges in connecting their befriending volunteers and service users in a safe, effective, and secure way. Their early attempts to set up a new befriending service were hindered by technological barriers and concerns over maintaining confidentiality and proper use of resources.

Together.ly provided a simple and secure solution. With a central switchboard system, Together.ly ensured that neither party in the befriending service had access to each other's contact details, thereby maintaining privacy and security.

The intuitive design of the Together.ly platform removed the need for technical know-how breaking down barriers. They are now able to welcome volunteers who previously might have been hesitant due to the IT skills that were required to deliver the service. This inclusivity was crucial for Epilepsy Action, opening up to a more diverse pool of volunteers.

The simplicity of Together.ly's system helped to speed up the induction training process at Epilepsy Action. There is very little training required on the technical side of making befriending calls volunteers simply dial the Together.ly number. It is also very easy for staff to add and assign volunteers with service users on the Togtherly platform.

All of which means they have been able to get volunteers through their induction quickly so they can get started supporting service users. As there are lots of people waiting to access the service getting new volunteers active as soon as possible it vital to expanding the reach of the service.

Adopting Together.ly has been a positive experience for both volunteers and service users of Epilepsy Action. It has encouraged even those nervous of technology to participate in video calls further enhancing the personal connection in the befriending service. This ease of use led to more meaningful and engaging interactions, contributing to the overall goal of alleviating loneliness and isolation among people with epilepsy.

The advanced features and analytics provided by Together.ly brought a new dimension to Epilepsy Action’s service. The AI-powered call summaries offered quick insights into the nature of calls, enabling the organisation to identify and respond to issues or potential safeguarding concerns promptly. Additionally, the platform's reporting tools allowed for effective monitoring of volunteer activities and service user interactions, enabling them to follow up with support to ensure a high quality service is provided.

The integration of Together.ly into Epilepsy Action's operations enabled them to expand their befriending service and reach more individuals affected by epilepsy, making a tangible difference in their lives. The combination of accessibility, efficiency, and advanced features ensured that Epilepsy Action could continue to build a supportive community for people with epilepsy, driving forward their vision of a world without limits.

Together.ly provided Epilepsy Action with a practical tool to connect volunteers and service users . The platform’s ease of use, security, and innovative features like AI analysis for call overviews and emotion tracking, significantly boosted Epilepsy Action's capability to offer effective and inclusive support to those living with epilepsy.