Together.ly helped Independent Age reduce the cost of delivering their remote services

We’d been running group telephone calls for a while and they had proved successful, but the cost was quite high as we had an operator on every call to connect the service users.

Demand for the group calls was increasing, but the available funds were not. We needed to find a way to expand the group calls, without increasing the cost.

Instead of using an operator to connect the calls, Together.ly is a fully automated service. We were unsure as to whether this would work for our service users as they are mostly older people who are not familiar with technology.

How we needn’t have worried. Although fully automated from our side, the experience for our service users was exactly the same as before – just answering the ringing phone.

We were impressed by the easy to use facilitator dashboard which allowed us to mute guests who were joining from noisy environments as well as reconnect those who became disconnected. This was something we didn’t have before.

We’ve been able to double the number of group calls we offer to our members without increasing the costs.

Not only that, but we’ve also been able to make groups self sufficient by having service users facilitate their own sessions, including controlling the call via the Together.ly dashboard – it’s that simple to use.

Together.ly will benefit any organisation that needs to remotely deliver services to people who are older and at risk of isolation.