ResCare's Journey - Enhancing Safeguarding in Digital Befriending Services

ResCare's befriending service, launched amidst the pandemic in 2021, initially operated through traditional telephone calls. While effective, this method posed challenges in safeguarding personal information and ensuring call acceptance, as some service users were hesitant to answer calls from unknown numbers.

ResCare's discovery of Together.ly marked a turning point. Introduced to the platform in early 2023, ResCare was drawn to Together.ly's robust safeguarding features, ease of use, and the ability to streamline and enhance their befriending services. The platform's simple interface and data tracking capabilities resonated with ResCare's mission to offer secure and efficient support to their community.

After a successful trial period, ResCare fully integrated Together.ly into their operations. The platform facilitated easy volunteer coordination, secure communication, and efficient match-making between volunteers and service users. Moreover, Together.ly's data analytics supported ResCare's reporting needs for board meetings and funding bids.

With Together.ly, ResCare significantly improved its service delivery. The ability to safeguard personal information and offer a consistent, recognizable contact number for service users boosted confidence and security in their befriending services. Additionally, Together.ly's data insights enabled ResCare to showcase the impact of their work more effectively.

ResCare's journey with Together.ly underscores the unique challenges and risks associated with digital services in a charitable context. Unlike tools designed for business use, platforms like Together.ly cater to the nuanced needs of service users in the charity sector, emphasising security, simplicity, and accessibility.

ResCare's experience advocates for a balanced approach towards digital adoption in service delivery. It highlights the need for solutions that manage risks while maximising benefits, especially concerning safeguarding sensitive information in a digital world.

For organisations embarking on a similar path, ResCare's story serves as a testament to the benefits of incorporating digital solutions thoughtfully. They recommend using platforms like Together.ly from the outset, considering them an investment in service quality and volunteer well-being.

ResCare's journey with Together.ly is a shining example of how digital solutions can transform service delivery in the charitable sector. By adopting Together.ly, ResCare enhanced its befriending services, prioritizing safeguarding and efficiency while maintaining a personal touch. This case study illustrates the importance of choosing digital tools that align with the unique needs of the charity sector, advocating for a cautious yet bold approach in integrating digital solutions.