Together.ly Empowers Stepping Stone Projects to Overcome Connectivity Challenges in Homeless Support

The primary challenge faced by Stepping Stone Projects was the difficulty in engaging clients who were geographically scattered and isolated. Clients living independently often lacked internet access and modern communication devices, making it hard to build a sense of community and address feelings of loneliness. The organisation was eager to find a way to connect these individuals with the broader community and provide the necessary support for their well-being.

Together.ly provided an innovative platform that significantly addressed these issues by offering a phone-based solution. This approach allowed clients to join calls effortlessly, simply by answering their phones. It eliminated the need for internet access and complex technology, offering clients an easy and accessible way to engage. Through Together.ly, clients were empowered to connect with peers and support staff, fostering a sense of community and belonging.

Implementing Together.ly has led to meaningful improvements for both the clients and the organisation. Clients could participate actively or passively in group calls, gaining access to peer support and a community network, which greatly reduced feelings of isolation. The platform enabled the organisation to engage a larger number of clients, including those who were previously hard to reach. Moreover, staff also benefited from enhanced engagement, gaining insights and strengthening relationships with the clients they serve. This new method of interaction enriched the organisation's culture and supported its mission of empowering individuals towards independence.

Stepping Stone Projects empowered clients by allowing them to determine their level of participation, whether actively contributing or simply listening in on calls. The platform's "hands up" feature facilitated engagement, providing clients with the autonomy to contribute as they felt comfortable. This empowerment was crucial for those rebuilding their independence, creating a sense of belonging while respecting personal boundaries.

Encouraged by Together.ly’s functionality, staff members increased their involvement by joining calls, which fostered better client interaction and professional growth. The ability to review calls that remain active beyond scheduled times allowed staff to engage in meaningful conversations, enriching their professional experience and strengthening the internal support network.

Together.ly effectively removed technological barriers by allowing clients to join calls using their existing phones, with no need for internet access or advanced devices. This straightforward, cost-effective solution minimised logistical challenges, ensuring that even those without modern technology could access support and maintain connections with the community.

The integration of Together.ly at Stepping Stone Projects has proven pivotal in transforming client engagement and community building. By employing a simple, accessible communication tool, the organization was able to overcome significant barriers, fostering an inclusive and supportive community while advancing its mission of empowerment and independence. For organizations seeking to enhance engagement and connectivity with diverse populations, Together.ly offers a promising solution that can drive positive, impactful change.